FAQ

Payments and Refund Policy
• Full payment must be completed before starting in-car lessons.
• If payment terms are not met, services will be suspended until the balance is cleared.
• If fewer than 2 hours of the online course have been completed, a cancellation fee of $50 applies. No refunds will be issued if more than 2 hours of the online course have been completed.

Cancellation and Rescheduling Policy
• In-car lesson cancellations must be made at least 24 hours in advance. Failure to provide sufficient notice will result in a cancellation fee of $50.00 per hour scheduled.
• If an unforeseen circumstance arises, such as a death in the family, the cancellation fee will be waived.

Scheduling and Lesson Start Times
• The instructor will contact the student within 24 hours of receiving full payment to schedule lessons.
• In-car lessons will begin within 3 to 14 days after receiving the full payment.
• Urban Motion provides free pick-up and drop-off at the student’s home address.

Student Responsibilities
• Students must be ready at the agreed-upon time for in-car lessons.
• A valid G1 license must be present for all sessions.
• Students must complete the course online, and in-car components, within one year of the course start date as mandated by the MTO.

Course Completion and Certification
• Students must achieve a minimum passing grade of 70% on all assessments to qualify for certification.
• Upon course completion, students may request a Driver’s License History (DLH) from Service Ontario as proof for insurance purposes. Service Ontario charges apply.

Instructor and School Policies
• Urban Motion Driving School reserves the right to cancel lessons on short notice due to weather or other unforeseen circumstances.
• Any private agreements between students and instructors, without notifying the school, are not the responsibility of Urban Motion Driving School